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Businiess name:
Casey Automotive
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Review by:
citysearch c.
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Review content:
Far be it from me to labor online and write any review... but then came Casey's!
I've been a customer of Casey's for years with their Streamwood location. So naturally when my 2007 Equinox wouldn't pass emissions tests I brought it in. While Mike looked into my issue, I was treated well, complete with rides to and from home and a loner to use for work. When Mike thought I was covered under warranty, naturally he suggested I go to a dealership, so I went to Biggers Chevrolet in Elgin.
Unfortunately it was Biggers that left me wondering why I bought a Chevy. Biggers held my car for weeks and only offered me a loner when I complained to management. I live alone and have no other means of transportation. Biggers claimed to never have a loner for me, but finally provider a dirty crappy one.
Three service managers later, I was told they could fix my car - outside of warranty - for $500.
By this time my Plates went expired and I needed it fixed fast, but I had to raise the money. So I picked up my car from Biggers (with a diagnosis) and drove it around until payday. During those few days I managed to get $90 worth of tickets for my newly expired plates. (thanks Biggers)
With urgency (and a paycheck), I called Biggers to ask for a time to bring my car in now that I had money. They had no time for a week in the future.
Forget that! I'm racking up tickets!
So I stopped in to see Mike at Streamwood's Casey's. Mike instantly remembered me and took immediate interest in finding resolution to my issue.
Mike went above and beyond to confirm that the part I needed was not covered by warranty given my new diagnosis. I was not - but to my delight, Casey's quoted me a price that was 1/3 of what Biggers was going to charge me, and Mike secured time for me the next morning!
The next day I dropped off my car on my way to work. Casey's loaned me a clean, functioning loner. Within 2 hours, Mike called to tell me than not only was my car fixed for the quoted lower price, but he drove it to the Emissions Testing facility and obtained a pass certificate for me while I was at work. When I came to pick up my car during lunch there was nothing left for me to do except renew my plates. They also had the address and directions to the nearest DMV ready for me where I could go quickly during lunch.
Mike and his fellow associates at Casey's resolved my nightmare within a matter of hours (not weeks like the dealership)!
I am grateful and recommend Casey's!
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