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Businiess name:
Dal Rae
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Review by:
citysearch c.
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Review content:
Dal Rae exhibited the basic textbook lesson on ""how not to treat a customer"" Despite making a reservation and arriving well before the reservation time, my party of (7) were not seated until 50 minutes later. This is after we volunteered to seat at the bar area. Once seated it took another 25 minutes and for me to go to the manager to get any attention from the wait person. The busboy placed butter on the table but it took another 15 minutes for the bread to arrive and again after repeated request from the manager and the wait person. When my party was finally given the attention, the attitude from an unkept [hair was all over the place, it did not look very professional or sanitary] wait person was unfriendly and full of attitude. The food was poor quality the the shrimp scampi was not fresh, the meat even though it was requested at medium well arrive medium rare. The garlic bread was soggy and greasy. The Ceasar salad [prepared at the table] was parked for 15 minutes prior to anyone preparing and serving it to our party. We were not even offered drinks, just water, even that took a long time. Unfortunately for a party of 7 tip was already included, Dal Rae staff did not deserve any gratuity --they have no idea what it means to offer good customer service. It was the worst dining experience we all have experienced. Consumers beware with all the positive reviews of this restaurant that is currently on file.
Cons: Service, Food, Managers-- no follow up to the customers, Wait person with attitude
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