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Businiess name:
Mission Viejo Auto Collision
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Review by:
citysearch c.
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Review content:
Mission Viejo Auto Collision is the BEST!!! My daughter was in a car accident on a Friday with her 2012 Jeep when driving in from out of town and we needed her car back in a week. I knew that would be difficult if not impossible, but started the task of researching places on the pre-approved State Farm list on Saturday... note that MVAC is one of the few places that you will even find open on Saturday. I talked to Eric who was incredibly understanding of the whole situation and was able to arrange for a tow truck to pick up the car that day since they were open till 4pm. They did not waste any time and when I went over on Monday to do some paperwork, Eric took me into their very clean, organized shop area where they had already completed an extensive tear down so they knew exactly what parts needed to be ordered & what to repair.
Their communication is AMAZING!!! I never had to wonder about the progress of work on the car. Every day they emailed an update on the repair process along with photos!!! They also called when necessary and were open to contact for any reason. Although they could not make promises, I was confident that they were doing everything possible to meet our deadline and I began to get hopeful as I followed their efficient completion of each step. It seemed like a miracle that they were able to meet the challenge of completing all the work to restore my daughter's car to new condition in less than one week!!!
It is extremely rare to find a business with both superior customer service and quality workmanship. I was genuinely impressed with every aspect of MVAC and would not hesitate to highly recommend them to everyone! They take pride in their work and stand behind it with a Lifetime Unconditional Guarantee. It does not get any better than this and I considered myself incredibly lucky to locate such a reputable business. My sincere appreciation to the professionals at MVAC for a superb experience from the initial contact to a perfect finish!!!
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