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Businiess name:
Jeffrey's Automotive Repair
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Review by:
citysearch c.
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Review content:
Make sure you get a 2nd opinion before letting this place work on your truck. Took in son's truck a few weeks ago cuz son said there was no power when he hit the gas. It's a 2000 Ranger w/189K miles, we've had it for about 4 yrs. This place chrged me $1175 and the truck wasn't running any better. They replaced hoses, wires, spark plugs & 2 injectors. They said it was ready on Wed-I said we'd pick it u Fri. Son drives car off lot and still no power. I asked if they tested the truck-they said yes. Took it back -They did do a compression check on the valves, which I'm told by 3 mechanics (each w/about 30+yrs in biz) is usually the 1st thing u ck (this should have been done in the beginning). They said #5 valve needs to be replaced(which means more $$$). Had my ex & his mechanic friend (Jeff) come from Duncanville and Jeff could not believe what they chrgd in labor and what they did was basically routine stuff. Had they done a compression ck first, it could have resolved some of the other issues. Only ONE person is ASE certified in that entire shop!!!! ONE!! They didn't reconnect the heating gage. The gas gage was screwed up. My ex & Jeff finally got it running smoothly and maybe put in about $50 in parts. NEVER again will I take my truck to this place and I'm even talking to an atty now. GET A 2ND OPINION!!!
RESPONSE FROM Jeffrey's Automotive Repair:
Dear Jeanne, We are sorry to hear that you were not satisfied with the service you received. We are a family-owned business and we do have 8 ASE certified techs whose current certificates are framed and hung in our front office where our customers can see them. We value feedback from all of our customers and are continually working to improve the experience at our shop for everyone. We are thankful that your ex-husband and his friend were able to complete the repair. Please contact us directly with any other concerns you have and we would be happy to address them. Sincerely, Kelly Vaughn, Customer Relations
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