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Businiess name:
Firestone Animal Hospital
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Review by:
citysearch c.
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Review content:
I adopted a severely neglected Golden Retriever, who I named Buddy, and is approximately ten years old. I looked over a neighbor?s fence roughly two weeks ago and saw a dog that was clearly starving and living in a waste filled yard. I went to the neighbor and demanded he give me the dog or I would call the authorities. He gave me the dog, and I cared for him for about two weeks before he began to trust me enough to get close to him.
When I gained his trust, I decided he needed to go to the vet. Unfortunately, my regular vet was closed on Saturday, August 15th so I decided to take the dog to Firestone Animal Hospital. Upon arrival, we were greeted by the Doctor?s very rude wife who did not even bother to acknowledge my presence until a few minutes had passed. When we were taken into the exam room a medical assistant took Buddy?s temperature and he had a 105.2 fever. Dr. Rocha came into the exam room and was very hesitant to even touch Buddy. I was trying to explain to him that I did not know Buddy very well or his normal behavior because he had only been in my care for about two weeks but he did not care to listen. He instructed me to try and move Buddy so that he could listen to his breathing but I could not. I am 5?3? tall and 115 lbs, and Buddy weighed in at a healthy 75 lbs. Obviously, I would not be able to move the dog. I told him if he could ask one of his staff members to help him handle the dog and he replied in a very angry tone ?the dog knows you better so you should handle him.? This was completely ridiculous because being the owner of four large dogs, I have been to many vets and not once have I been told to handle my dogs. Someone always helps the doctor. Then when he was asking me questions about the dog?s normal behavior, I was unable to answer because I was not too familiar with the dog and I repeated it to him. He yelled at me and told me ?why didn?t the owner come, the dog can?t talk and only the owner would know his normal behavior!? Obviously, he was not listening when I told him that the owner did not care about the dog. At this point he made me angry and I asked him, ?What do you do when someone adopts a dog from the shelter or they bring a stray in for medical care, the person doesn?t know the animal nor does the animal know the person? It?s your job to find out what?s wrong with the animal!? He became angry and told me that he could not help me and that I should find another vet who could. He kicked me out with an ill senior dog with 105 degree fever. The least he could have done was give Buddy something to help reduce the fever, but he just didn?t care.
Luckily, I found a vet near-by that was just about to close but when I told them that Buddy had a105 fever, they took me right away. Buddy had a severe ear infection in both ears. He was given fluids to help reduce the fever and antibiotics for the infection. I?m happy to say that in only two days he looked much happier, and the behavior that I had been familiar with over the past two weeks changed and he began to act the way I presume he normally would.
Cons: everything
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