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Businiess name:
Daniel's Restaurant & Catering
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Review by:
citysearch c.
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Review content:
I've read some of the reviews for this restaurant and some diners had good experiences and some not so good. That's typical of some restaurants, but when I take the time and spend the money to go out to a restaurant I want the experience to be good (if not great) every time, so consistency means a lot. I was with the table of 9 that have already written some reviews about our experience there. My dish was the amberjack fish special and it was very good. The salad I had before dinner was good and the appetizer (brie) was also very good. But, the service was not very good and I can understand that when, as in this case, the waiter is new or there is a situation that causes a problem (not in this case), but the reaction we received by the manager when we told him that the service was poor and very slow was very disappointing. Others at my table weren't so fortunate with their choice of dishes (one was extremely ill the following day) and others were just not terribly impressed with the quality of the food. The key to addressing the slow service when we spoke to the manager would have been for him to simply acknowledge that the waiter was new and that he might have been a little slow, to get some of the other members of the wait staff to help the waiter so we could finish the meal in a reasonable time, and to offer a few desserts for the table. As it was , we were never even asked if we wanted dessert or coffee after our main dishes. The manager was more interested in disagreeing with us and making excuses than simply working with us a little and being a little understanding. I since was told that the manager was also new at the restaurant, but if that's the case, then he needs more training. A few words of apology and a simple gesture to make up for the inconvenience would have gone a long way. There are other Italian restaurants in the Triangle that are consistently much better than Daniels and I will more likely frequent them than return to Daniels.
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