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Businiess name:
Daniel's Restaurant & Catering
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Review by:
citysearch c.
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Review content:
I have been to Daniel's many times and have always had a nice experience and great food. This past time, however, was an exception. Our waiter was extremely slow and inattentive, we were never asked if we wanted more drinks, nor were our water glasses refilled and we were there from 7:30-10pm. We did speak to the manager and this is the reason for my low rating. The manager was completely unsympathetic, and rather than making sure that we had drinks, refilled water, correct checks, and that the remainder of our visit was enjoyable, he just made up excuses....which were completely insufficient because in the meantime tables around us had come and gone, one of them was a group of 7, so our group of 9 was not the issue. At the end of the night upon speaking to the manager again his response was simply that ""I have no response for you anymore"" and not in a nice way. In the end, it was not about getting anything out of the restaurant or getting the waiter in trouble (he was young and probably new for the summer, it happens); all we wanted was to let the manager know that we had some concerns and have him make sure that the rest of our experience was up to what I thought were Daniel's standards. And to top it off, in the end my food was not good at all this time around; I had the calamari in spicy red sauce and was very disappointed at the small amount of calamari on the pasta. There are other Italian restaurants in the area that give you so much calamari you can barely see the pasta at first, and at comparable prices. Not to mention it did not come with the whole wheat linguine I had requested. I am hesitant to post this because I have always had a great experience at Daniel's, but now I am even more hesitant to either go there again myself or recommend this restaurant to anyone again because I was diasappointed in the food, and I do not want to support a restaurant that feels that uncaring, disinterested, and rude behavior by the manager is acceptable.
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