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Businiess name:
Royal Carriages Limousine Inc
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Review by:
citysearch c.
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Review content:
I don't know who is paying these people to say the service was good but yelp says differently. Our limousine did not show up at the church to pick up my husband and I after we got married. I called and the lady I spoke to was very rude and said that I called the day before and cancelled without giving a reason and that the girl who called just gave a first name not a last. Then the lady said she called my cell number, which wasn't my cell number, and confirmed the cancellation. And after arguing for several minutes she said it would be 20 mins total for a new limo to arrive. I called 15mins later and she said it'd be another 20-25 mins. It doesnt even take 15 mins to get to the church! I said forget it and have him come to the reception place at 1:25. He arrived extremely early in the wrong color limo and did not give us the red carpet promised in the contract. The lady said she would make a note about a partial refund but no one has bothered to contact me since. We did not get a service we paid for and they did not confirm a cancellation with me. The story sounded made up cause they ran out of cars and we were an hour late to a 2 1/2 hr reception. I called the number they said they called and there was no Shannon at that number. So they lied. End of Story. Even when i went in to the business they continued to argue with me and made me out to be the villain. Horrible service and no customer service!!! They are on the better business bureau so file your complaint with them also!
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