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Businiess name:
Royal Carriages Limousine Inc
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Review by:
citysearch c.
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Review content:
I reserved a limo for 12 people, when I got the paperwork it only said limo for 10. I let it slide since I only had 10 RSVP, but when the day came I had one come that didn't RSVP. One of us sat up front with the driver which wasn't a big deal except WE COULDN'T FIT 10 PEOPLE IN THE 10 PERSON LIMO. I had 2 people sitting on laps and one on the floor! We blew it off and just tried to have a good time. Then the DRIVER GOT LOST, with a GPS up front with him. To correct this he stopped in the middle of the road in traffic and pulled out into oncoming traffic. The rest of the ride was him going so fast at start ups that he literally threw some girls off the seats in the back. When I called to make these complaints, they said that they wouldn't take my word for it they would speak to the driver and get back to me. When they called back they said they ""wouldn't discuss it with me"", and I needed to call back on monday (this was sat) if I wanted to discuss further. I called on mon and was told the person to handle complaint wasn't in until 12n and would call back. I CALLED BACK THE NEXT DAY AT 4:30PM when I still hadn't recieved a call just to be told they would AGAIN call me back. They still dind't call me until the next day, stating that the only person who could speak to me was out of the office. When I finally relayed the complaints, he says he believes his driver over me. He would take a 1/2 hr off, even though he was charging me an additional 1/2 hr anyway for time I didn't use. He again hung up and said he would call me back. NOTHING RESOLVED! The only positive thing I have to say is the inside of limo was very nice, and the driver was curteous.
Pros: Nice interior
Cons: Reckless driving, driver got lost, cramped interior
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