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Businiess name:
Fantasy Bridal
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Review by:
citysearch c.
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Review content:
DO NOT BUY YOUR DRESS HERE!!!! I went here becasue they do have a great selection of beautiful gowns. I found one I liked, and the sales people were so nice (at first). I wanted to sleep on it before making a decision, and because I lived about two hours away, I told my consultant I would call her and pay over the phone if I decided to buy the dress. I called the next day and paid with my credit card over the phone. Then my consultant sent me a really nice thank you card and a coupon book in the mail. I was still thinking they were nice and helpful .
My dress had to be altered and the owner gave me a base price for the alterations. She told me that as long as I didn't gain weight or wore different under garments during my fittings all the alterations would be covered under the base price I paid. When they added the sleeves to my dress, it pulled the entire bodice up (something I was not told would happen and was not my fault) and the middle section was so tight I couldn't breathe. The owner charged me nearly an additional $200 on top of what I had already paid! I also had a coupon that came in the book my consultant had mailed me, and she didn't remember that's what they had done. I had to convince her to honor the coupon, and she acted like I was lying to her, even though it was her staff that couldn't keep track of what was being mailed out to their own customers.
They never called me when the dress was ready, and were mad at ME for having it there so long. I just thought that the alterations were taking longer than expected. I went down for my second fitting, and there was a two inch snag in the train of the dress. The owner acted very annoyed when I pointed it out and told her I wanted it fixed, even though it was obviously their fault because I had never hung the dress or even taken it out of the store. There was another snag at my next fitting which also had to be replaced. By now, I'm at about five trips to this place, again a two hour drive from where I live.
FINALLY the dress was done. I went in to pick it up and the staff completely ignored me. When I finally told the owner I was there to pick up my dress, she wouldn't let me try it on but rather ""inspect in on the hanger."" They were giving away free veils that day to people who spent $500 or more on a gown. My gown was more than double that and so I asked her to honor that same promotion for me. THE OWNER then began yelling at me and my mom, telling us what an unpleasant experience it had been to work with me, and claiming that the extra charges and damages to my dress were MY fault, even though the dress had never left the store and only been in their care.
Buying your wedding dress should be a plesant experience, and one you look back on with fondness. This was a horrible experience, and I can tell you that the people running this store are rude, unprofessional, dis-honest, and difficult to work with. GO SOMEWHERE ELSE FOR YOUR DRESS!!!!!!!!
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