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Businiess name:
Next Day Blinds
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Review by:
citysearch c.
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Review content:
I have been attempting to get NDB to fix the blinds in my rental for the past 6 months. Acting on behalf of my landlord, who is overseas, I first tried to get NDB to make a service call but was stonewalled because I am not the original purchaser (although there is no dispute that blinds in my condo are NDB product). Finally, I got NDB to make a service call -- at my expense. Three months later, blinds were inoperative again. This time, I was assured by customer service that I would not be charged for repairs. Serviceman, however, refused to re-string blinds in home, as promised, and insisted blinds could only be repaired -at my expense - at factory (this was after the serviceman arrived at my home on the wrong day, too!). Following many calls back and forth, NDB finally agreed to send the blinds out for repair with the proviso that if the factory deemed them to be beyond repar I would have to buy new ones. That was six weeks ago. Today, in response to my third follow-up phone call, I was informed there is no record of my blinds having been sent out to the factory. Although I have a receipt with an invoice number on it, no one can locate the blinds...so much for next day service....
Cons: Worst Customer Service
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