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Businiess name:
Minyard Sons Services
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Review by:
citysearch c.
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Review content:
I have been in a customer service position the majority of my life, so this may be biased. The job was a water softner installation. I was initially inpressed with the company thus I gave them my business. They were professional and the estimate was fairly priced. To begin my appointment was rescheduled to another day for first thing in the morning. Around 10am I called to find out where the the serviceman was. I will use the name ""John"" said he would find out and call me back. Thirty minutes later I called again and he said that the serviceman was in Dripping Springs and on his way to my house. Ok what time can I expect him? The reply was around noon. Well, around 1pm I called and now he was picking up parts. Finally he arrived, now that I had waited more than half of the day. The plumber was less than professional (not that he wasn't a real nice guy), smoking on the job, and left debri and butts around the worksite. So after taking a day off and sticking around I was extremely disappointed. So, after making all of the phone calls and cleaning up the jobsite I would recommend shopping around. The only positive remarks I have is that the price was fair and the work was good.
Pros: Estimator professional, quality soldering
Cons: You clean up, make the phone calls
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