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Businiess name:
Blackstone Seafood & Steak Restaurant
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Review by:
citysearch c.
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Review content:
Worst customer service ever! With a reservation we still had a 1-hour wait. It was obvious they had severely overbooked. The entire situation was handled poorly. In an attempt to settle vocal, disgruntled guests, the manager bullied the hostess into seating others ahead of us. Three sets of couples with later reservations were seated before us. I was furious. At this point there was no way we could possibly enjoy our dinner. Instead of admitting mistakes they only made excuses. The staff was extremely rude to guests. At one point the hostess shouted ""Can you please just talk to the manager!"" I was so outraged! The recent changes in management, inexperience, as well as complete lack of respect for guests will hurt this restaurant's reputation. It is extremely important to handle all of your guests, both new and old, with respect and courtesy and at this Blackstone failed miserably.
Cons: Poor Service, Rude
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