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Review content:
Thank you for taking care of Sharon and I the way you did. When I first dealt with Leesburg Honda, it was just a financial transaction. With both the 96 Accord and the 03 Civic, I was able to come to terms quickly, and the experience after that was good, but in buying the 2011 Pilot and the 2012 Civic, since moving to the Dulles location, I have noticed a distinct change. The dealership is not only pleasant in appearance, but everyone seems happy. Your selection of cars is top notch. You should know, though, that the biggest difference between your dealership and others is how you treat the customer once a price is agreed upon. I have personally endured games like – the sales manager who signed off on a good deal disappears, another one comes in and says “I can’t make sense of these numbers, he’s losing us money” as a way to get some money back. Make me wait 2 hours on the finance guy so I get anxious to leave in my new car, and then the finance guy tries reworking the deal again. Etc. These dealerships learned that I am patient and always willing to walk away from the table, but these experiences also left me exhausted and frustrated while driving away in my new car. I have never experienced these games with your dealership. I also appreciate that your finance people are professional. Yes, I got a thorough explanation of the extended warranty options. I have never purchased them, but that’s just me. I’d rather “self insure” for those other issues, and hope that buying a Honda gives me protection from unnecessary repairs. However, I understand that this is a product that you offer, and I appreciate that once I say “no thank you” I don’t get a hassle. I really, really appreciate the pin-striping, the door and wheel well guards, and the paint sealant. And you, Mike, are the consummate professional. You raise the level of expectation for your industry, and I appreciate working with you.
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