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Review content:
I left my dog at Town and Country because I came in town for a family social event, and there would be no one at the house to care for him. I dropped him off on Saturday morning (because the kennel closes at 12 noon). The kennel staff advised me that they only opened for one hour for pick up on Sunday from 4 pm until 5 pm, so I was there at 4 pm sharply and picked up my dog. When I got ready to pay for my bill, I was given a total for two days. When I inquired about the balance, I was told, that I had to pay for Sunday as well. I couldn't understand why, because if I could have picked my dog up earlier that morning, I would have, but I couldn't becaue of their hours of pick up, so I relunctantly paid the balance owed. After leaving the kennel, I inspected my dogs belongings, and found a bag of dry dog food (that I had asked them to give him that Sunday morning ), was still in his bag. This led me to believe that no one comes in on Sunday mornings to feed the animals. I stopped down the road a little ways to let my dog out so that he could use the bathroom, (and because it had just stopped raining, there were puddles everywhere). My dog jumped out the car, and headed right for a rain puddle, and immediately started drinking from it!!! Of course I wouldn't let him, and waited until I arrived home to give him fresh water. He drank two full bowls of water when we arrived home!! I'm not sure if he was not given water, or had it, and refused to drink it. However, to close, I would have to say that my time at the social event the night before was a much better time than my dog had a the Town and Country kennel.
Pros: Nice Staff
Cons: Horrible hours, Unfair charges.
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