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Businiess name:
Art Stone Dance & Bodywear
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Review by:
Carol M.
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Review content:
I was hesitant to visit this store based on the negative reviews--but I needed something ASAP and took a chance--I wish I had never gone there. The owner is nasty, belligerent, and downright rude. I was at the counter in the process of purchasing clothing and jazz shoes and after learning the price of the shoes (they were not marked) I felt they were too expensive. Because my daughter needed them soon, I was deciding whether to buy them or not. I asked about their return policy because I thought I could return these if I could find less expensive shoes. We were were told by the clerk that we had 10 days to return the shoes if they were not worn. I went ahead and handed the clerk my credit card while clarifying that if I returned the shoes, I would receive a credit card refund and was told that no, only store credit would be given, which is not what she said a few minutes earlier!! I did not want store credit so I decided not to buy the shoes. The problem arose because they had already been rung up. Because I had not yet signed the slip or left the counter, I ASSUMED the purchase would be voided and there wouldn't be a problem. Boy was I wrong. The owner was summoned. As soon as the owner marched over to the counter I could tell she was ready for a confrontation. She demanded to know why I didn't want the shoes and accused me of wasting her time and "using her" because my daughter had tried on the shoes and we had changed our minds about purchasing them. She then told me they had a no return policy, (I'd just been told I'd only get store credit!!) and I told her I should have been told this when I asked about their return policy. She was verbally abusive to me and my teenage daughter. She initially refused to void the transaction even though I'd not yet signed the receipt. Another customer interceded on my behalf and after continued verbal wrangling she decided she'd had enough of us, gave us a discount on the shoes and stomped off. I have never in my life been treated this way in a store; STAY AWAY!
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