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Review content:
Parks buyers & clients be aware! I have owned a vehicle ?pre-owned? from the Parks at the Lake dealership for only three wks. I paid close to $38,000 on 2/20/12 for this SUV ? cheap car? It started having significant trouble two weeks after the purchase. A local mechanic specializing in that type of SUV found problems, totaling over $2,900: 1. Right rear shocks leaking fluid, bushings saturated 2. Cam solenoid and left cam position sensors leaking (prevents oil from wicking up the main engine harness) 3. Power steering reservoir leaking fluid (leaks can cause steering pump to fail at any time) 4. Transmission service with filter past due 5. Dirty brake fluid and 6. Dirty engine filters 7. Front headlamp out. While test-driving the vehicle, the tire pressure alert came on. We asked them to have this fixed and they claimed they did. After getting the car home and the tire deflating two more times, our mech found a nail in the tire. I think Parks would have found this IF THEY HAD CHECKED THE TIRES LIKE WE ASKED. (Head lamp - same as #7). We had to replace it ourselves. When I followed up with Parks management, David Zeigler, I was told that my warranty that came with the car covered none of the above and that they were not responsible for any of the above before putting the car on the lot to sell. Zeigler also commented that ?there are probably a lot of used cars on his lot that have repairs and leaks...I can?t pay the service department to fix these?we would lose too much money.? *Update* On 3/13/12, David offered my husband $400 towards the $3000 of repairs to ""keep quiet"" and even said that if he gave us that check, ""he'd better not see any bad reviews of Parks out there."" Is that more of a threat or an insult? I'm not sure. Also,to quote owner Sissy Parks? email to my concerns that they sold me an unsafe SUV, ?When we go over a pre-owned car for sale, we only look to make sure the vehicle is safe and it must pass a North Carolina state inspection. We do not completely refurbish the car?You bought a four year old vehicle with over 50,000 miles. It was priced accordingly. It is normal to see seepage at the seals in a vehicle of this age...you should have had it checked by an outside mechanic.? REALLY? You would think in the year 2012, buyers would not have to drive the car 20 miles to the nearest mechanic and pay for an inspection of a car they do not yet own - most dealers handle all problems themselves because they have a QUALIFIED SERVICE DEPT. And we were never allowed to take the car off the property by ourselves. The sales consultant insisted on riding with us. No wonder...I'd be a scared sales guy too, working there. Well, not only do they not take care of major repairs, they do not take care of minor ones, either, before putting them on the lot. And, these are significant leaks, NOT SEEPAGE. I was also handed a report from the service department through sales consultant, Greg Clayton, with the assurance that it had undergone a thorough inspection and refurbishment process. The defense that this is a four year old vehicle, and that I needed to buy another expensive warranty, in addition to the one that supposedly came with the car, and implying that it is too old for them to repair prior to my purchase, is insulting and a poor business practice. Shop somewhere that will back their cars for at least 30 days! Parks has no problem, morally or ethically, with selling you a $38,000 lemon. I would have to assume that the only way they stay in business is tricking all of us one-time clients. I cannot imagine that this was what the initial founder, Hubert Parks, intended for the future of his dealership. Sissy Parks? and the Parks? management way of handling modern-day customers should catch up with them!
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