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Businiess name:
Import Auto Maintenance
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Review by:
citysearch c.
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Review content:
I have used IAM in the past and was always very satisfied. My latest experience was so bad I had to have my vehicle towed somewhere else to fix it.
I work in the auto industry and have had many different BMWs, so I have seen a lot of what can happen to them but my 2006 325i was a bit outside my technical ability to repair. I knew it was likely the thermostat or water pump that caused the overheating. I had my vehicle towed there a Sunday afternoon after overheating.
I left my keys at the drop box and filled out the paperwork explaining what had happened and what I suspected was wrong.
I expected some sort of call shortly after they opened Monday to tell me they received my car alright and just to check in with me.
I received no call and had to call later that morning to know they had started inspecting it. They later called me back to tell me they expected the water pump (which I had told them I thought it was) and needed to do a $100 diagnosis to tell them exactly what it was. I explained that I really thought it was the water pump. I was told that they really should do the diagnosis because they thought it was a control module for the water pump which would be less expensive to replace.
I reluctantly agreed to this. After hours later of not getting a call back I called and heard an all too familiar
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