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Businiess name:
Universal Toyota
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Review by:
citysearch c.
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Review content:
never buy from here. we drove from houston to SA and bought a use 2012 camry last two week 9-10-2012. stock number 223466. upon the agreement to buy, saleman name AJ verbally agree to get the 2nd key to the car mail to my address within next couple of day. two weeks later still have not got the key, i call AJ several times about the key he kept on saying that he sended the key already, but could not provide the tracking number. then he kept on saying that he ll call me back but never did. i then call customer service to get the problem resolve spoke to receptionist (kathy&natalie) ask to speak to general manager Darren Dortch they said he no longer there even though the thank you letter had his name as customer relationship. then i got tranferred to several mail box which noone response to the message i left (frank sanchez, adam, martinez). they should be up front with customer about they have the key or not, instead of leading us on to buy the car then never kept their promise. it is not that i cant can afford a key but they should not lie, this will be on every review i can find on the web unless they contact me and resolve this issue.
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