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Businiess name:
Queen Appliance & Mattress Superstore
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Review by:
citysearch c.
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Review content:
I bought a very expensive GE Profile refrigerator from this company a few weeks ago. The ice maker has never worked. I called for service and waited a week for someone to show up from GE. He said he needed parts and would be back the following week. Well, then the trouble started. The parts are on back order, GE said, the day before the repair guy was supposed to show up again. At least a month and then they wanted me to call them to set up the appointment and who knows when they'd be able to come out! I went to Queen Appliance and told the store manager I wanted a new refrigerator. He refused out right, saying he wouldn't be able to sell the old one if he gave me a new one! Then he promised all sorts of things and so far hasn't lived up to a single one--except to leave one message. When I call, I can't talk to a person because nobody answers the phone and thus I can't reach the company owner to complain. I will never buy another appliance from this company. I am stuck with a very expensive appliance that never worked properly and from what I am reading online, is a lemon from the get go.
Cons: Won't stand behind their products
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