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Businiess name:
Appliance Recycling Outlet
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Review by:
citysearch c.
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Review content:
My husband & I found an awesome new-in-box front load washer & dryer for an amazing deal on craigslist that led us to the Appliance Recycling Outlet. We called the number- it seemed legitimate so we asked them to put them on hold - we would be there that day. We got to the store 4 hours later to be told by the anti-thesis of customer service, employee Jake that they were sold & he made it clear that this wasn?t his problem. Low & behold, after much frustration they were found in the back of the warehouse. Despite the horrible customer service we decided to go ahead with the sale and put deposit on them because after all- they were such a good deal. Our house was not done being built so we scheduled the delivery for 2 weeks out. On delivery day we did not hear from them. We called around noon to find out when they would be delivered & were informed that they would be delivered 2 days later! My husband called them to explain that they had to be delivered on the originally scheduled date due to our schedules & reluctantly they said they would bring them by. The washer and dryer were delivered that afternoon, but completely damaged. Dented scratched. When we called to complain much to our continued delight employee Jake answered and was not only uninterested, but was so unbelievably rude that I?m surprised the business still employs him. They could not refund our money for 2 days out because their manager was gone & apparently their business stops when he is out. Our conversation was cut short when employee Jake hung up on us. 2 days later I called and called and called. After being on hold for 17 minutes I thought I was going to go crazy! I finally spoke with manager Dave who refunded us no problem. Thank goodness. I would not recommend using this business. Their customer service is horrible & products misrepresented despite the price being right. It?s not worth it.
Pros: The experience was just so horrible, that I can't see any pros to shopping here.
Cons: Employee Jake, customer service, products, response time
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