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Businiess name:
Home Touch Window Fashions
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Review by:
citysearch c.
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Review content:
I am suspicious of the positive reviews, since professional is spelled ""perfessional"" consistently. Perhaps a company employee has posted them? I have used Home Touch twice. The first experience 3 years ago was excellent. My experience this summer has been the worst customer service experience I have ever had. I am giving 1 star, because that is the lowest allowed. My recent experience deserves zero stars. The designer came to our home to choose window coverings.She seemed knowledgeable, so we proceeded with the order. I was shocked at the price, but I didn't think too much about the staggering difference from our last purchase at the time. I said she seemed knowledgeable. She wasn'. She charged us for the wrong blinds and called back to say our total was higher. She also measured one of our windows incorrectly. Becky, the office manager, is the rudest person I have ever spoken with. She began telling us that we needed to pay more towards our balance 2 weeks after our blinds came in. She repeatedly lied about things and changed her story. For example, when she called to tell me our blinds were in and the installer would be contaciting us, she told me that repairs we had agreed upon with the designer were an additional charge (and those charges were between us and the designer). Later, when I asked to speak to her boss, she changied the story and said she thought I was talking about additional repairs and that the installer had already completed the initial repairs. How would the installer have completed repairs whe he hadn't been to our home yet? She would call me, then call my husband and tell him I wasn't returning her call (5 minutes after she left a message). When I asked for an itemized receipt, since the total seemed high, she refused to provide one. It took 2 months to get that. She has refused to give me contact information for her supervisor, saying she runs the store, and the owner isn't involved much. We had to take about a half day off work twice to meet the installer, since one of our blinds was too big for the window and had to be returned to Hunter Douglas to be cut. I really wish I would have shopped around and bought my blinds from another Hunter Douglas retailer. I do like the blinds. However, given the other reviews on pricing, I am convinced that $500 per window for vignette shades (on a standard window size) is too much. If they are charging a premium price for customer service, that is pathetic. I have gotten better service at Wal-mart.
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