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Businiess name:
Extra Space Storage
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Review by:
citysearch c.
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Review content:
Extra Space Storage is a case study in bait and switch pricing tactics. Their business model involves offering a low introductory rate and then unbelievably frequent increases. We were a customer for 2.5 years and after they first 12 months, they raised the rates 3 times until we were paying 45% more than the initial rate each month. They don't offer long-term leases precisely for this reason.
The local employees are powerless and clueless. They do not pick up the phone.
The storage itself was adequate, but just be warned if you want to use them for more than 12 months.
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