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Businiess name:
Dyezz Surveillance
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Review by:
citysearch c.
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Review content:
If there was one business that I could give 100 stars to, it would be Dyezz Surveillance. We became customers for about 2 years ago after our finding out that our previous company hadn't actually connected our security system correctly and we had been paying for monitoring for over 6 years without it ever working! No refund offered - we searched for a new company and found Dyezz.
I thought I'd give them a try because of their low monitoring rates. I loved that I could support a local business. Now, here's why I want to give them 100 stars...
At the end of May of 2011, my husband and I went to sleep at around midnight. He rolled his eyes as he usually did when I asked him to turn the alarm on (he thought they were a ""false sense of security."") We were fast asleep when the alarm went off. I was petrified that someone had broken into our home and wouldn't let my husband leave our bedroom to face this ""intruder.""
After a couple of minutes, he cracks open our bedroom door and a massive burst of black smokey air came in - there wasn't a burgler, it was a FIRE! We couldn't even see each other and we were standing right next to each other - there was thick black smoke everywhere.
We couldn't get out from the back door because that's the area where the fire was so we head towards the front door right as the fire department pulls up to our house. WE HADN'T CALLED THEM. DYEZZ HAD. I didn't even realize that they actually monitored our smoke/fire along with the standard burglery type alarm.
We didn't have to do anything but safely get out of our house. Our alarm woke us up, contacted the fire department for us, dispatched them to our address and SAVED OUR LIVES.
I didn't even know it at the time but I was pregnant with our first child, who I will be giving birth to any day now. Thank goodness for Dyezz monitoring and them making sure that everything was transferred over correctly and working when we switched to them.
Their customer service has been exceptional. Any time we're going out of town or need to contact them to let them know of a ""change"" they pick up the phone immediately, answer my questions and take care of it on the spot. I love that I can call them, email them or contact them through the website and NEVER have to wonder whether my issue was taken care of or not.
I found out today that they offer Android and iPhone apps to monitor your alarm and home as well. I called them this morning to ask them about putting in a cellular backup so I could get rid of my $47 AT&T phone bill. They are coming in a few days to set up our back up so that we can get rid of our home phone line.
This company keeps getting better. I highly encourage you to switch over to them. Forget ADT and all of the other companies who charge an arm and a leg for the exact same thing with worse service and longer hold times. I love that I can call them and ask to speak to the owner (if I EVER had to) and he would be right there.
We are customers for life!
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