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Businiess name:
Fleming's Steakhouse
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Review by:
citysearch c.
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Review content:
We made a reservation, arrived on time and were seated. From that point forward the evening was horrible. Our wait person took our drink orders and then did not return for 15 minutes (we were there early and at that point only about 1/3 of their tables were full). When the drinks came mine was wrong and after 3 attempts and my offer to order something else they got it right. It was another long delay until our order was taken. During this time we found it almost impossible to speak with each other over the loud music. We saw other tables where people were clearly having trouble conversing over the music. We asked the wait person to turn it down and he said he would ask the manager. Then as time went on the music got louder and the wait person then told us that it was on a sensor and as the noise level of diners increased so did the music volume and he said again he would ask the manager to turn it down. Finally our salads came and at this point the music was almost painful. We asked again and then a manager moved us to a ""private dining room"" in the back where it was not so loud and was filled with others who didn't like the music. We had ordered wine that never came. We asked about it and she said ""oh yes he said you were going to order some - we had, but then ordered it again. This took another 15 or so minutes to arrive. Our entrees arrived and we were then asked if we would like bread - the bread normally delivered with the salads. Our steaks were not properly cooked and one was a wellington with a pastry crust. This came back soggy from the reheat. A manager offered us free desserts since the dough was soggy. I had ordered a second glass of wine that never came so when she came back by I ordered white chocolate godiva instead since I had finished dinner. That came and was a brown color not white and she said the bar tender had put cho syrup in it - not my order. In the end a manager paid our bill, but even so I would NEVER go back!
Pros: valet brought car quickly when we finally were finished
Cons: Terrible service, mediocre food, unpleasant experience
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