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Businiess name:
Franklin County Glass
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Review by:
citysearch c.
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Review content:
Horrible Customer service. I had an appointment scheduled and they couldn't tell me an exact time of arrival but told me what time they would leave from Washington to get here. I calculated the time to our garage based on google maps. Apparently google maps gave me a greater time and I wasn't there when they arrived. The dispatcher proceeded to argue with me on the phone for 5 minutes telling me that she said he would BE there at 8:45 versus LEAVE at 8:45 (I had asked the arrival time several times). Regardless of details you never argue with a customer, you apologize for the misunderstanding and try to work something out. Apparently they don't believe in good customer service here though. We looked up new quotes and found someone willing to make the repair in any weather at our place for 20 dollars cheaper when this company wanted 40+ degree weather or a heated garage. I will not be rescheduling here and will be referring friends elsewhere. I've never felt so disrespected on the phone by a company before.
Pros: Willing to come to you
Cons: If it's winter and you don't have a heated garage, forget it
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