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Businiess name:
Hard Rock Hotel & Casino
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Review by:
citysearch c.
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Review content:
We arrived at 11:00am and were informed that our room would be ready b/t then and 3:00pm. We didn't get a room until after 4:00pm. The carpet in our room was very wet. When we complained, all we got was $30 deducted from our bill - the total bill, NOT the price per night. When one of the ATMs malfunctioned and ate our money, no one would be of any assistance to us at all. We wanted to spend money in their casino, but couldn't get the cash to spend and they didn't care. The housekeeping was awful. Our toiletries were never replaced, the bed was never fully made, and so forth. I've experienced better service at a Travelodge. There are plenty of other hotel-casinos in Vegas, stay at one of those. Never before I have experience such horrible customer service.
Cons: Extremely Crowded, Horrible Service, Not a Good Value
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