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Businiess name:
Romeo & Juliette Laser Hair Removal
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Review by:
citysearch c.
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Review content:
I went to R & J for the first time a few years ago and was very pleased with the result and the atmosphere there. That's why I decided to go back to them for a touch-up when I had some regrowth recently. (The regrowth was to be expected and not due to the first treatments being ineffective). When I arrived for my appointment expecting the same friendly service, thorough treatment and welcoming atmosphere, I was immediately disappointed. This began when I buzzed the office staff to enter the building. Rather than a friendly greeting, I was barked at that the door was open and could still hear the young woman with a flippant attitude saying ""COME IN. THE DOOR IS OPEN."" as I entered the foyer of the building. Ok, maybe a lot of people have difficulty hearing them and they have to say it to clients all day and that's frustrating, but a long way from a greeting and it made me feel very uncomfortable about coming up and having to get undressed in front of someone who's just yelled at me through the intercom. When I arrived there were several technicians and office staff behind the desk and not one of them said ""hello"" when I walked in. The atmosphere felt unwelcoming as I was the only client and felt as though the woman who finally brought me back would have preferred to continue to sit in the entrance reading her magazine rather than bring me back for the treatment. She did very little to make the experience more comfortable for someone who had to then take her clothes off, which made me feel uncomfortable. She didn't talk to me about the procedure just that I should remove the appropriate articles of clothing and lay down. I was very happy when the treatment was over. I was also glad to get out of there. Now, a couple weeks after, I realize that the tech missed spots and I paid for a treatment that is not to my satisfaction. I will not return to Romeo and Juliet.
Pros: it's a lovely office
Cons: Sloppy job/unwelcoming atmosphere
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