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Businiess name:
Boatman's Furniture Ctr
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Review by:
citysearch c.
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Review content:
This is a little long but worth reading if you are pIanning to purchase furniture here. I recently bought a dining room set, 2 complete bedroom sets with new matress. The cost was $7,000.00 There was a question if one bedroom set set would fit or if we would like it on the room. I asked them specificaly what would happen. Their response was 'We'll just take it back and give you a in store credit'.Once it was delivered it was clear one set was to large for the room. That's when it all went wrong. The delivery person, who was very nice called the manager Sandra and informed me they would take it back but there was a 20% re-stock charge and a labor charge. After informing them they did not mention this when I asked what would happen in this scenerio. So....they they finally agreed to take it back but I had to pay a $90.00 labor fee which was not a written term on the sales order when I bought it. Anyway........they left the queen mattress and unwrapped it. They were closed the next 2 days. I went back in there next business day ONLY because I decided the room need a full size set. I of course expected them to take back the queen size and put it on the new set. AGAIN, here is where it got ugly. Sandra the manager said we could not return it at all because it was upwrapped. Again the never mentioned that when they left it. After getting very angry I told her they WOULD be taking the mattress back. It was never slept on, we have not even moved in yet. And there was nothing about if they upwrap your out of luck. I think this is justr a sneaky way of getting out of the return. Totally dishonest!! Sandra finally agreed to take the mattress back and we bought a full size matress, frame and armour. I originaly paid $599.00 for the queen matress and box spring. In the end they charged me $729.00 for a full size mattress with no box spring. We bought a new home after my Mom's home burned down in Atascadero on Oct 1,2009 and had a whole house to furnish. Needless to say we bought the rest from Style-House in Atascadero and Paso Furniture. Where we were treated honestly and professionaly. They missed out on a bunch of money because of their lack of honsestly and integrity.
Cons: No integrity. They flat out are a dishonest company!!!
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