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Businiess name:  Utopia Management
Review by:  citysearch c.
Review content: 
Do not use this company. They are unreliable, discourteous, and rude. When we first wanted to look at some apartments, the lady (Katie) promised to meet us at the property at 8:00am the following day. My roommate called in sick to work so he would be able to go and look, but she never showed up. She never even called to apologize for missing the appointment. When asked about this, she simply said ""Oh, I'm sorry, I forgot."" It is your job, and you forgot? Come on. The viewing was rescheduled for later in the week, and this time Katie showed up. We decided to get the place. I wasn't currently living in San Diego, so arranging a time to sign the lease was a little tricky. Katie agreed to come in on a Saturday at 1:00pm. I made the 3 hour drive down to San Diego and arrived at Utopia at 12:45pm. I waited for 1 hour 15 minutes and tried repeatedly calling Katie. She never showed up and never answered the phone call. She didn't call back on Monday, so I called her and asked what happened. She claimed ""the secretary forgot to unlock the door,"" but you would think the realtor would have keys if he or she was planning to come in outside normal business hours. She said I would have to either drive down again or she could fax it to me so I could sign it, get it notarized, and fax it back. When I asked about paying for the notary, Utopia did not offer to pay for me. I argued with them for 30 minutes, but they did not give in. Finally I just said I would drive down again. I left work early a few days later and drove the 3 hours again to San Diego to sign the lease. While we were living at the apartments, we had no issues with Utopia. We never had to deal with them. When we moved out, we received a letter informing us we would receive our security deposit balance, less and charges, within 21 days at our forwarding addresses. It has now been 44 days and we still have received no information. We have been calling them for a week trying to talk to the appropriate people (Katie or her boss), but they have not answered our calls, nor have they returned them. The security deposit is a significant amount ($1600), but now that we are not paying them, they no longer care about customer service, if they did to begin with. Do not deal with this company, you will regret it. Pros: 5 day grace period to pay rent Cons: Everything else

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