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Review content:
I want to let new Yorkers know of my experience with NYKB . Overall, my wife and I have had a great journey with the NYKB team and I think it is important to let others know how helpful specific members of the NYKB team have been to us.
When we embarked on our master bathroom renovation last year, we chose NYKB based on the strength of designer Barbara Fiume. While NYKB was not the least expensive option we had, we felt Barbara best understood the aesthetic we were trying to achieve and that NYKB could realize that vision. That said we left neither cost or quality of delivery to chance - I grilled the owner Perry Hiiman personally on price and NYKB itself. Price we were able to negotiate, ultimately my confidence in NYKB's ability to deliver came down to Perry's word. And, as Perry promised, over the course of the project NYKB stood behind every promise Perry made Specifically, Perry had his team redo items that I felt needed re-work (e.g. one of the moldings and some electric). Perry ensured that his vendors redid work that wasn't perfect (like our glass partition), and he even addressed items that we forgot to include (e.g. our bathroom entrance door). In short, I felt like perry treated our bathroom project as he would have his own. In a perfect world, nothing would need re-work, but in the real world it was a comfort to know that Perry had our back.
The NYKB construction crew on my project did very well. The construction team didn't blindly implement exactly what we had originally decided on. After demo when unknown conditions came up the team suggested small changes that would make the renovation even better. NYKB's plumber did the same. For example, he leveraged prior experience with the bathroom drain that we had chosen and suggested a modification that reduced clogging down the line. (and with 2 children this is certainly a great value) He found a way to accommodate the toilet we had chosen. The custom vanity NYKB created is beautiful. Things were very well done, and in the end the collaboration between us and NYKB ensured that we got as close to perfect as we should expect.
This year we came back to NYKB to renovate our entire house'. We have added to our family and are redoing everything except the bathroom NYKB did the first time. Like last year, we had solicited several bids, but in the end, we knew the caliber of NYKB's work and staff. We trusted that we'd get as close to perfect as we could again... just on a much bigger scale this time! So far, so good - Barbara's designs are once again on target and Construction supervisor Steve Babus's leadership has been at times accommodating, and at times firm - which I respect. He knows both the craft and the business of renovation. By knowing when to stick to his guns Steve has proved that he is the guy to run our renovation.
I'm sure we'll be collaborating once again throughout this project, (and I'm sure we'll have ups and downs) but I can't say enough about how much my wife and I appreciate NYKB and what they have done for us thus far. I can be detailed, demanding, and possibly difficult at times but NYKB has really been a great partner on this most intimate of projects??? after all, we are trusting NYKB with the place we call home.
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