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Businiess name:
Elegant Arrival Limousine Svc
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Review by:
citysearch c.
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Review content:
I made reservations thru LIMOSdotCOM & was assigned Elegant Arrivals.
I'll keep this as short & precise as possible. Our ride home from the airport NEVER happened!!
WISH THERE WAS ZERO STARS!
((BTW You may want to NOTE- Most of the 5 Star Reviews were written by the same Jasslyn person. Sketchy, I'd say. Prom, then married then to NYC for NYE in 6 Months-- RIGHT!))
So- After confirming our ride home a few times, we arrived in EWR to a message from our driver saying he had been stuck in traffic & was running late. I thought ""OK - That's fine"", since our flight was running 20 minutes behind, by the time we managed to secure our baggage & get snacks for the ride home (having traveled over 4 hrs. from Puerto Rico), we should all be outside at pick up around the same time. >>WRONG. After waiting 15 mins. more outside I called the driver who said he was still going to be ""at least a 1/2 hour longer"". Already unsatisfactory. I've used limo services plenty of times & know that they arrive early- being late for a pick-up is completely unacceptable. Oh & He asked where I was! What??!! As if he had no clue where he was picking up!! . [Needless to say- this has been given to them by this point a number of times- including on the ride there!]
....But- things happen- so we'll be patient...
Cut to 2 HOURS later, multiple phone calls- once we even had the driver speak with a cab driver in the pick up area to give him exact directions!- We watched him drive by twice, on the wrong ramp, telling him he was going the wrong way! - SOON WE WERE JUST GETTING THE DRIVER'S VOICEMAIL & He was no where to be found!!
Finally after an agonizing 2++ HOURS standing outside the Newark airport close to midnight with 2 young kids, we had to hire a cab. YES A CAB! to Philly suburbs-- Cost us around $300... & numerous meltdowns by a 5 year old.
NO ONE EVER EVEN FOLLOWED UP WITH A PHONE CALL & I'M PRETTY SURE THE DRIVER DIDN'T EVER EVEN BOTHER FINDING HIS WAY!! Good Thing we stopped waiting!! TALK ABOUT UNBELIEVABLE... YOU'VE BEEN WARNED!!!
*Also- Side Note: The reservation was for 4 People- 2 adults, 2 kids for a ""Stretch Limo for 8-10 People"", some descriptions said 6 people.. We were headed to an island & packed lightly- bathing suits & cover-ups basically. We each had 1 bag. 2 average to medium, 2 small carry-on size. The trunk didn't even fit them all! There were smelly gas cans & 'junk' cluttering the entire trunk so that we ended up having to ride with our bags in the [outdated] passenger area. This is a vehicle for 6-10 people?!?! I think not.
~~Signed,
STRANDED IN NEWARK!
I'll try to Post an Update as to our Refund... So far I was told everyone was gone- call again tomorrow.... When I called the man knew exactly who I was so why wasn't I ever contacted & dealt with??!! Besides being Inadequate, this just screams Poor Customer Service!!
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