Report a problem
Judy's Book takes violations of our Terms of Use very seriously. We encourage
you to read through our
Terms of Use
before filling report with us.
After careful review, we may remove content or replace a content warning page before
viewing content deemed offensive, harmful, or dangerous.
Additionally, we are aware that there may be content on Judy's Book that is personal
in nature or feels invasive. Please note that Judy's Book is a provider of content
creation tools, not a mediator of content. We allow our users express their opinions,
but we don't make any claims about the content of these pages. We strongly believe
in freedom of expression, even if a review contains unappealing or distasteful
content or present negative viewpoints. We realize that this may be frustrating,
and we regret any inconvenience this may cause you. In cases where contact information
for the author is listed on the page, we recommend that you work directly with this
person to have the content in question removed or changed.
Here are some examples of content we will not remove unless provided with a court
order:
Personal attacks or alleged defamation
Political or social commentary
Distasteful imagery or language
If we've read the Terms of Use and believe that this review below violates our Terms
of Use, please complete the following short form.
|
Businiess name:
Dick's Heating & Air Cond Inc
|
|
Review by:
citysearch c.
|
|
Review content:
I am a professional property manager that manages over 80 residential & commercial properties. I have never been treated so rudely and been so unsatisfied with a heating & A/C company. When the repair they performed last month failed & my tenant's heater stopped working within the warranty period, they gave me the run around & treated me very, very poorly. Another manager is also in a dispute with them, was treated rudely and we have requested they be removed from our approved vendor list. My story - While I was on vacation one of my associates issued a service repair with Dick's Heating. They Charged $210 to repair the furnace, primarily wiping the flame sensor & replacing the filter in about a 1 hour period of time. Probably to increase their profits, their highly skilled repair techs don't do annual service (in other words clean the furnace). You have to call for a less experienced tech to perform a separate service call (even if cleaning the furnace is what is required to adequately repair it.)..so the tech wrote ""Furnace Service"" and ""Duct Cleaning"" under the recommended section of the repair sheet. I guess we were expected to hunt down these notes on the 2nd page of the invoice received a week later. No one called us to say we needed the service to prevent future heater failure. But when I called today to ask a couple questions, the young lady rudely chastised me for not issuing the additional service call, lectured me on the importance of having annual service (the furnace was serviced just 18 months ago) & informed me it would take 4 days to get someone out to get the heat turned back on. Finally after talking to several different customer service agents I was given an emergency phone number to call. ?The service tech will decide if your repair is an emergency? What does that mean? There are 3 little ones in the rental and the temperature is going to dip below 30 degrees. On what parameters do they base their decision? I was chastised again for asking these logical questions. Unfortunately I am stuck working with them until this particular situation is resolved.
|
Reasons for reporting (512 characters left):
|
|
Reasons are required.
|
|
or
Cancel
|