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Businiess name:
Green Cab & Shuttle
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Review by:
citysearch c.
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Review content:
A reservation was made to take a blind employee home. They were told the passenger was a blind woman. The employee picked the company because she liked the name ""Green"" and thought it meant environmentally friendly. The blind employee waited outside the building for about 15 minutes until a kind stranger came to her and asked her if she was waiting for a cab, because the cab had been sitting in the parking lot for some time. The passenger believes that the driver got lost because the trip took longer than what she was used to and he took her to the wrong house at first. She did say that he was friendly, but spoke poor English. Fortunately the mistake was discovered before he left. The final bill (put on the company account) was 25% more than was quoted. I called to complain, and was told that there was an add-on because the driver had to wait so long. I said that they had been told he was picking up a blind person. She was there on time, but he did not announce his presence to her. I've been told to call back later and talk to the owner or supervisor. She did get home, but was almost abandoned at a location that would have been impossible to recover from, since she would have had no idea where she was. I don't think we should have to pay for the ""waiting time"" or the extra miles while he was lost. We'll see if we get any satisfaction, but we will not be using them again.
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