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Businiess name:
Roto-Rooter Plumbing & Drain
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Review by:
citysearch c.
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Review content:
On March 23 at 5:34 p.m. I called with 4 inches of storm water in my basement and rising!! My sump pump was broken and drain was backed up. I paid Roto-Rooter almost $750 on Feb 18 to clean out my sewer drain which was backed up. Roto-rooter said there is a guarantee for their work. March 23 I called for help thinking what they fixed may be the cause of the problem. I called for help at 5:35 p.m. was told someone will get back to me tomorrow. I called at 8:45 a.m. the next morning to make sure I was on the list and about when do they see me being scheduled. I talked to Sheri, she said ?someone will call you when they are on their way?. I called at 2:15 p.m. to see if they knew any more, again, I talked to Sheri, she said the technician is on a call and you are next ? should be within the hour! Knowing it was getting close to the end of the day, I called again at 4:40 to say I was concerned it is getting late and I haven?t heard from anyone just wanted to make sure this was going to get handled, I now have 7 inches of water ? what should I do? Sheri said, ?the technician is still on the call he will get to you when he can? ? I said ?it is getting late, are you sure he will get to me today?? She said ?he will call you when he is on his way?. At 5:00 p.m. Debbie called and said ?we will not be able to make it today we will get you first thing in the morning? ? yes I was pissed!!! I had all this water and GROWING!!! It is too late for me to call someone else at this point. I felt I had no options!!
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