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Review content:
I urge you to NOT use this daycare. You can avoid the trauma we went through, the legal hassles, and out-of-court settlement which was paltry.
My boyfriend and I were travelling, so we arranged for our mini dachshund, Hazelnut, to stay at Camp Canine during work hours. Our friends would pick her up at night and take her home.
One night they went to pick her up at 7pm, and Camp Canine said Hazelnut was not there, instead she RAN AWAY AND IS LOST IN CENTRAL PARK.
They said a ""customer left the door open and let her out"" and saw our dog scamper out the daycare, up the stairs, onto the street, and into Central Park nowhere to be seen, with the ""camp counselors"" trying to chase her but to no avail.
Furious, our friends bolted into Central Park calling Hazelnut over and over. No Hazelnut. Search continued, with trips to the police station, local pounds, ""amber alerts"" all over craigslist, 300 distributed flyers with the dog's picture, etc. No Hazelnut. It rained that night with lots of thunder. No Hazelnut.
The next day, a man found her at 110th and riverside drive, OVER 30 BLOCKS AWAY from daycare. Our dog was scratched up, one leg limping, trembling, hungry, and traumatized from spending the night all alone in the streets. It's a miracle that she didn't get run over by a car being that she's 11 pounds and low to the ground.
So much for the ""state of the art security system"" advertised on their website. Honestly, there isn't one. The staff at Camp Canine refused to give us the video feed of the floor on that fateful day. They did post a ""lost dog"" flyer at the local animal center to ""help."" This speaks volumes about their efforts. They are not web-savvy, did not think of craigslist, and obviously were scared of the legal ramifications since our dog was lost under their watch. I won't go into details about the negotiations but they admitted fault and decided to settle out of court with us.
Nevertheless we are happy Hazelnut is safe and home now. Her injuries are not serious and she's doing very well.
Regretfully, in our haste we didn't check Yelp about Camp Canine. The one-star reviews and death of one dog say it all. The ""camp counselors"" look like they hate their jobs, don't smile, and are not approachable. I""m all for supporting small businesses but this one is run with little safety (two doors does not make a ""state of the art security system""), lax effort and responsibility, and sorry, one ""freak accident"" does not make it safe to go there again. Ever.
This story has a happy ending, but it could happen to you too. Were it not for the heroic actions of our friends and witnesses, our dog could have been lost forever.
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