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Businiess name:
Knapp Chevrolet
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Review by:
citysearch c.
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Review content:
I recently bought a vehicle from KnappChevy and their customer service was very dreadful and unprofessional. Why I even bother to buy the vehicle? Well I have been over sea in Kuwait for awhile, coming home soon and need a means of transportation and I felt like I found the right one with a pretty decent price with a lot research and patient. Ehh.. everything was stress free until I have to talk to the sales representative at the dealership. I legitimately want to buy the car but the woman their did not want to here what i have to say and try to get off the phone many times. The first day I called, I had one of my family member go down and test drove it. The sales rep was suppose to email me with all the information but in two days I received nothing. Throughout the whole process pretty much in general >NO ONE< even cared about this business deal and fail to communicate with me on many levels. Noting that I did try to reach out to more than one personnel about the matter and they end up preaching to me over the phone why I got them all worked up on my issue. Really?!? They fail to called the contacts I have provided them, emailing me, the buyer nor giving me any kind of information on the car or the paper work in accordance with buying the vehicle. They seem ignorant of their job and well REALLY incompetent of the marketing aspect of keeping customer values. On the day of signing the papers, we found out something was wrong with the battery and had to wait two hours for them to fix it. Unbelievable... well all is done...
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