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Businiess name:
PC Alternatives, Inc.
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Review by:
Guest
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Review content:
I just read Kara Lam's review & I had the EXACT same experience with them! I was completely blindsided by the invoice that was just over DOUBLE what he originally quoted me. When we talked on the phone he said that there fee structure was $129 FLAT FEE regardless of how long it takes to fix the problem. During the first phone conversation, Matt who is the owner, agreed to match the price quote I had gotten from another competitor for a FLAT FEE of $99. However, when I got the invoice before the work was complete he had erroneously charged me $149, which included $129 (not the $99) and a $20 travel fee that had never been previously discussed or disclosed. When I contacted him to discuss the discrepancy in the billing he claimed that he 'forgot' about the agreement to price match and must have 'forgot' to mention the travel fee as well. I was willing to acquiesce that he really had forgotten to mention the travel fee if he was still willing to honor the original price match quote. The work that was discussed was done, and afterwards I received a bill...not for the $119 agreed upon (which included the travel fee) but for $204!!!! He actually listed the "flat fee" of $99, $20 travel charge and....get this....then charged me a separate "on-site technical support" fee for $85.00. I called him immediately about this, and he had enough nerve to say that because it took more than 1 hour (it took 2 hrs) they charged me the tech support fee. I told him that that is not what a FLAT FEE is, and that he should have let me know that. He also said that they did 'additional work' not previously discussed. This is 100% absolutely FALSE. Everything that was done had been mentioned in our verbal conversation that occurred not even 1 hr before his tech, Sean, came to do the work. I told him that if anything that was done was not covered by the flat fee that I should have been made aware of that BEFORE the work was done...not after. That's akin to a car repair shop fixing your car and charging you for the 'extra' work they did withou
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