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Businiess name:
Ancira Enterprises Inc
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Review by:
citysearch c.
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Review content:
We took our car to Ancira Volkswagon to get the timing belt replaced and they gave us a rental and it seemed great. Then we went to pick up the car and when they brought it out there was a large dent in the front panel. When we brought it up they said they would take care of it, but had not mentioned it. It seemed as if they wanted us to leave the lot without catching it, so they would not have to fix it, but they did not deny it happened there. We were okay that they would fix it, but would have to bring it back another time. We drove the car straight home and parked it in the garage. The next day my wife went to go to work and drop my daughter at day care and the car would not start. It also dumped GAS all over the garage. That could have easily started a fire injuring my family and taking the house with it. We did get lucky and nothing happened, but the garage now smells of gas. I had to take the kids to school and my wife to work along with calling to get the car towed back. This caused me to have to take a vacation day from work. They towed the car in and it got there at about 9:40 and they said they were going to get right on it. I waited until 3:00 to call and find out what happened, since they never called me back and they said that the fuel line clamp had come off somewhere in the timing belt replacement and the fuel hose had come off. At no time did they apologize or act like it was their fault or show any concern for dumping gas all over my house. So now we had to go pick up the car and while I was waiting for it to get fixed I had looked over the bill and noticed they charged for the water pump twice on the bill. When my wife tried to show them on the bill that it was charged twice the receptionist at the desk acted like my wife was stupid and that it was only on there as a description. After trying to show her over and over again it finally took another person to show that we were over charged. After implying that my wife was stupid the receptionist then rolled her eyes at my wife when she found out she was wrong. We did get the refund for the $112, the gas leak fixed and the original maintenance completed, but now we have a large dent in the car, no apology for what they did and we still have to go back again if we want to have the dent fixed, but are not sure after the experience we last had. My warning is please read over your bill, take pictures of the car before you go in and get ready for some bad customer service. One last thing is they place a shop charge on your bill to pay for the clean up of chemical used in the shop on your car, because they care about the environment and disposing of it correctly. I would like to know when they are going to pay me for the gas dumped all over my garage and the clean up of the streets between there and Alamo Ranch area.
Pros: Started friendly
Cons: lots of issues arose and they did not seem to care.
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