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Review content:
Going here for our kitchen remodel project was our first mistake. Customer Satisfaction? NO, NO, NO, forget it at this place! Seriously, just forget it, once you walk out that door paid, your done, even when the items are delivered damaged, yes, I'm not kidding they brought it to our house inoperable. So our first night in our brand new remodeled kitchen was spent ordering take out, it's a Year later and guess what, we're still ordering take out because this oven doesn't work. Despite 12 service calls, countless replacement parts, it's a lemon and don't expect Cherin's to help you out. It's basically a screw you operation. Never returning phone calls, emails, faxes, forget it. Bottomline, we purchased an absolute LEMON from this company, it hasn't worked properly since day one... and they have done absolutely nothing to help resolve the issue. I've dealt with Gaggenau for over a year now with the same problem, I've had 12 service calls, 3 replacement parts and 3 different Appliance Techs to come and fix it, because they always give up. I can't for the life of me figure that one out. They were too busy working the scam on the next poor soul. We've had nothing but problems with this extremely expensive oven and nothing but problems from the manufacturer and Cherins. Don't go, don't do it, whatever you do, don't go here!!!!!!!
Pros: They're happy when they're taking your money.
Cons: They don't know who you are when the thing is delivered broken.
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