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Businiess name:
Automotive One
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Review by:
citysearch c.
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Review content:
Automotive One quoted me $299 for the install of a tow hitch on my Volvo XC90. He said that "as a rule, all Volvo's come equipped with the proper wiring. In the event that your Volvo somehow does not have this wiring, we will let you know because it will be an additional charge". When I arrived to have the hitch installed, no mention was made about the wiring until the job was done and I received a $420 invoice. Todd gave me a story about how the original owner must have removed the "module" because there were all kinds of compartment hatches removed, and things out of place in the carriage of the vehicle. Little did he know that the original owner was my father and he has never removed anything, nor has he been into the carriage of the vehicle. The vehicle only has 30,000 miles on it, and is in impeccable condition. I then called my father to confirm that nothing had been removed from the vehicle, and he went on to tell me that the vehicle had never even been taken to the shop! I was taken advantage of by this establishment, and I would never recommend anyone taking their car there. It was clear to me, from sitting in the waiting room and watching them conduct business, that they were concerned only about money and not about the customer. Furthermore, the telephone rang constantly while employees just stood around and talked to each other, or to visitors that had come in to the lobby. I can't imagine how this place is still in business.
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