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Businiess name:
Pit Stop
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Review by:
citysearch c.
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Review content:
we always took our cars to Tim @ pit stop. however, lately, it has been taking so long (2 days) to fix something that is run of the mill. i had my engine transmission flushed and it took a whole day (we dropped it off afternoon before closing and picked it up 2 days after). it is ridiculous. the latest one was my engine water pump broke and had to be replaced. his assistant dropped a bolt in my engine and nobody called us to tell us that the car will not be ready. when we did call, we were told it was because the part they got was defective. when confronted why it's taking so long, that is when Tim admitted that his assistant dropped a bolt and cannot locate it. he said he could drop the pan and get it but it takes a lot of work. WHAT???? A LOT OF WORK? IT WAS YOUR FAULT YOU GOT THAT BOLT IN THE ENGINE, WHY DO OI HAVE TO LOSE TIME OFF WORK AND SUFFER???? DO WHAT YOU HAVE TO DO TO FIX YOUR MISTAKE! trouble is, Tim got so big that he is jumping from one car to the next and answering phones. the assistants he hires do not look like they know more than changing the oil! NO, THIS IS THE LAST TIME. NO MORE WAITING. he did not even have the decency to apologize! like it was our fault. it was all i could do not to scream bec he is holding our car hostage, i cannot do anything but wait. so BEWARE. you will wait a loooong time. maybe not the first two times since he is still courting your business, but repeat customers like us get treated this way??? i would have given no star if possible. this is just not the way to treat loyal customers.
Pros: YOU CAN WAIT A LONG TIME AND TWIDDLE YOUR THUMBS
Cons: EVERYTHING
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