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Businiess name:
A Wig Galleria
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Review by:
citysearch c.
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Review content:
WOW!! This is so far from the truth as to what had happened. I was the sales person who sold this wig to her and from the moment she came into our store on 8/31 she was greeted and helped to find what she was looking for. She came in looking for long human hair but it was explained to her that our shop is all synthetic and we could order human hair but only had some samples to show her. At this time I showed her the new heat friendly synthetic that has a beautiful hand tied top and lace front making it the most natural look available in synthetic hair. She tried it on and loved it and it was also more in her price range not as expensive as the $2000 human hair wigs. We decided on a color together and it was ordered. She picked it up on Tuesday 9/6 and loved it when I put it on her. She was given all the care instructions and also the hang tag that was also very specific to say it was a synthetic wig. She did explain how she loved the long hair and with no bang and if she needed any trimming done she would come back. Then on Saturday 9/10 she returned causing a very loud scene in the store stating she was lied to and the wig she got was synthetic. We already knew that and offered to speak to the owners and find out how they would like to handle this situation to the NO refund/return policy that is governed by the health department for the public's protection. Another employee did go ahead with the refund to try and calm the situation down at this time we were only hoping for the police to show up due to she was screaming out of control and threatening us. Not sure if the police were really on the phone with her but at NO time there was ever any threats made to her she was asked several times to leave the store as well as even after her refund was given she refused to leave making even other customers uncomfortable and fearful. We have never made the claim we order human hair from Europe no did we sell her a wig with any other intention except to sell her a synthetic wig she could afford and still met what she was looking for. On a side note the wig was in a bag and after she left the wig was taken out of the bag and she had it cut it up to be completely different than the intended style to include short bangs even after she stated from the beginning she didn't want bangs. This is just to let shoppers know this was a very irrational customer and we have never misrepresented our product. We are a store with hundreds of wigs being synthetic and we are very happy to help with all your needs. By the way the truth should always be told especially when there are witnesses to antics of individuals.
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