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Businiess name:
Sears Auto Center
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Review by:
citysearch c.
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Review content:
They refuse to honor battery warranty and the manager Ryan Cornelius THREATENED TO CALL POLICE! My battery is only 2yrs old and has 3yr FREE REPLACEMENT warranty but still they tried to make me pay. He said it was his decision and that there was no one else to talk to about it so I'm screwed. The warranty terms are clear: 3 yrs free replacement and I have my receipt! My battery was the SUV and it's better than the Gold but they don't make it anymore so they tried to downgrade me to the Gold. When I bought it, they called it "our best" and they charged more than the GOLD. Now they conveniently down-grade you and if you don't like it, you can leave and if you don't THEY CALL THE POLICE!! They left me with nothing so took my dead battery and went to Autozone to get one that works. Sears Auto has a long history of rip-offs and scandals! Check online and see for yourself. SEARS DOESN'T KEEP THEIR PROMISES I recommend getting your next battery at Autozone. They have the same warranty and it's good at more locations. Sears is closing stores left and right and might not even be in business in another 3yrs. Autozone also has a reputation that's worth protecting. I haven't had any hassles with them.
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