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Businiess name:
Gateway Dental Group and Orthodontics
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Review by:
citysearch c.
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Review content:
Gateway Dental is an "extras sales office." I went in today for a standard cleaning. They had added an "irrigation" to the treatment form. I told the woman at the desk I did not want an irrigation - just a standard cleaning. She said a standard cleaning is what I would get and the cost would be zero because of my insurance. I told her I had a prescription rinse for my perio maintenance care and did not need an irrigation. She led me to believe I was only getting the standard cleaning. I got what felt like a standard cleaning. When it was over, I was told it was $75 for the irrigation. I told them I did not have an irrigation. They told me I had it with the cleaning and I may not have noticed. I was very unhappy with the deception. I believe I made it very clear I did not want an irrigation. They tried to sell me this before and I said no. Naturally, the woman who checked me in said she thought she made it clear I was getting the irrigation at an extra cost. I FIRMLY DISAGREE. They are always trying to sell me something. When I say "NO," then it should mean "NO." I WILL NEVER GO THERE AGAIN.
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