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Businiess name:
Cricket Wireless Authorized Retailer
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Review by:
citysearch c.
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Review content:
I went to the Cricket store in Brown Deer, WI on 8/24/10. Katrina a sales rep. helped me and told me that I could get Unlimited Roaming added to the plan for $5.00 more and with where I live (West Bend, WI), I would need Unlimited Roaming because when I?m at home it?s roaming. I paid for the phone ($139.99) and my first month?s service payment of $37.47 (As shown on receipt). On 9/8/10 my phone would not allow me to make or receive calls, saying I ran out of roaming minutes! I called the 1-800 number for Cricket and they told me there?s no such thing as unlimited roaming, your give only 30 minutes of roaming for $5.00 which is not what I was told when I bought the phone by Katrina the sales rep. I tried calling the Brown Deer store on 9/8/10 and left a detailed message. I called again 10:30 am on 9/9/10 and got voicemail. Again I left another detailed message and never heard anything back. So I drove 35 minutes to the Brown Deer store to return my phone. There return policy said you have 30 days to return merchandise and I have had my phone for less than 30 days. I got to the store and they told me they could not refund me any money because I had talked on my phone for more than 30 minutes! They told me it was crickets policy and there was no way they could give me a full or even a part of a refund! I don?t even know why I got this phone, oh wait because I thought I was going to be getting unlimited roaming but am not and now I?m stuck with a $139.99 phone I can?t even use and Cricket won't take back!!!!
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