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Businiess name:
Yankee Doodles (Santa Monica)
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Review by:
citysearch c.
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Review content:
My family and I went there on Xmas night. We ordered drinks, appetizers and finally dinner. Our server was very pleasant, wishing us a Merry Christmas first thing. For dinner I ordered the Chipotle chicken sandwich. When it came I took a bit out of it. It burned my mouth. I assumed that I had to get used to it. I took a second bite and determined that the sauce was so spicy it was inedible and I would get sick if I ate any more of it. I asked our server if I could have the sandwich made without the sauce. She said sure. In a couple of minutes she returned telling me that the manager said no I would be charged for another sandwich. I was surprised and asked her to send the manager over. He (Tony)came over and so did his attitude. He was sacrcastic and condesending. I told him it was inedible and that he should taste the sauce. He said "I do, every day." He tried to trick me into ordering the sandwich remade (so he could charge me for a second sandwich). When I said "but the girl said you would charge me for another sandwich", he VERY sarcastically said "Riigghhttt". When my husband told him to leave so we could finish our meal, Tony refused. My husband had to stand up and yell very loudly for him to leave us alone. Tony made a big production about telling us he was bringing the bill and that we were to leave. We sat there and finished our meal, except me of course. Our poor server was so upset by what the manager Tony was doing. She was near tears. I'm sure he ruined her Christmas as well as ours. I think Scrooge would have had a better attitude that Tony the manager of Yankee Doodles. Stay away from this place. It really should be closed down. Don't let anyone you know, local or visitors go there.
Pros: Our server was pleasant
Cons: Tony the manager, customer service, business practices
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