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Businiess name:
Landmark Booksellers
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Review by:
citysearch c.
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Review content:
My wife and I visited this bookstore during the Pumpkin Festival. As we both enjoy reading, we wanted to check the place out while we were in downtown Franklin. We really did not have any intentions of buying or not buying anything. Had something caught our eye at what we considered a reasonable price we would have bought it. After browsing the selection for 20-30 minutes, my wife and I both needed to use the restroom. A man walked over while we were standing in line to use the restroom and began complaining about the line. I went into the restroom at about this time and after exiting the restroom he was still there complaining. It didn't take long before I realized that it was the owner of the bookstore. He asked me if I was going to be one of those people that came into the bookstore to use the restroom and not buy anything. I told him that I guess I was going to be one of those people but that I hadn't come into the store for the purpose of using the restroom. He told me that I could leave $10 at the checkout when I left. I don't think I've ever been treated so rudely in a business. I realize it must be frustrating when people are using your business as a place to use the restroom, but I can't imagine it is a very good business practice to be such a jerk to potential customers. We will never go back.
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