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Businiess name:
Larry H. Miller Colorado Chrysler Jeep
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Review by:
citysearch c.
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Review content:
Dear Sir: I am writing to inform you about the great service I received on Nov. 9,2010 at your dealership. I own a 2004 Jeep Grand Cherokee and the driver's side brake light was not functioning. On the other cars I had owned, replacing the light was a simple process to do on my own. But, I found it difficult to remove the rear light fixture on the Jeep to replace the bulb. I thought there was some typr of screw that had to removed from behind the fender to remove the full tail light. I often have my Jeep serviced at your Dealership and the service advisor I always ask for is Wayne. I was able to speak to him on the phone and he assured me that there was not a screw, but that the fixture snapped out from the socket and the brake light could be replaced by the owner. He then offered to help me replace the bulb if I would bring it to the dealership. I did that the next day and Wayne immediately assisted me. He demonstrated that the light could be removed for access to the brake light. I replaced the brake light and there was still a problem, but then Donald Miller from the parts department commented that often both the brake light bulb and the socket need to be replaced. Donald quickly found the socket part and brought it to my car. A moment later, the two parts were in place and the brake light was fully functioning. With service like this, I will continue to bring my Jeep to Colorado Chrysler Jeep for all of my servicing. It is great that your service and parts emplyees know so much about the Jeep Grand Cherokee and can provide such great assistance to a customer. I hop Wayne and Donald's manager can see this so they know what knowledgable employees they have. And, they provide great service to your customers.
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