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Businiess name:
Sohar's All Seasons Mower Service
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Review by:
citysearch c.
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Review content:
I would give them a 0 rating if possible. DO NOT BUY FROM SOHAR S. I called them directly and gave my lawn mower serial number and told them I needed a self propel drive cable. They gave me a part # and I proceded to their online order (since they couldn t perform the same function while I was on the phone?). When I received the part it was incorrect. I called the parts counter, again, told them what I needed and the parts employee stated, yes that was the wrong part . He proceded to give me the correct part #. He also said I would receive an email in the afternoon with instructions on how to return the incorrect part. Well, I went online and ordered the correct part which came 3 days later and is correct. Done deal...yea right. When I went to the email I received it only showed the shipping companies they use...and a 10% restocking fee! So I call and after speaking to 2 different departments I get shipping (POMPOUS SOB!). I am told he thinks he remembers me ordering the part and talking to me 10 or so days ago (has my order pulled up since I gave the order #) and tells me I told them the wrong part and that they are not at fault. The problem with that is I spoke to a parts employee then proceded to order online, never speaking to this SOB. Long story short, I was told I was wrong, they were right and if I wanted to return the part I would have to pay for shipping and the 10% restocking fee. POOR, POOR customer service and will never order or do business again with these folks. I would suggest you find another lawn mower supply store than Sohar's
Pros: null
Cons: null
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